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December 21, 2004
New email address for support, new ticket system
Quintum's success in the marketplace has caused our support load to increase dramatically, and our system of dealing with email support did not scale well to meet this challenge. As a result, we have installed a new ticket system that directly integrates with email, and will allow us to more efficiently and effectively deal with email requests.
The email address to send in support requests has changed to:
Please use this new address, rather than service@quintum.com, for new issues.
Transition:
Please continue to use service@quintum.com for followup to existing issues. We will be moving any tickets still open to the new system over the next few weeks.
How to tell if your ticket is on the new system or the old system:
The new system's ticket number scheme is 6 digits, dash, 3 letters. For example: 123456-XYZ
The old system's ticket number scheme is 5 digits. For example: 12345
Future:
In early 2005 we will be adding a web-based portal to this new system to track your tickets.
Posted by jpowell at 10:25 AM
December 12, 2004
Several updated documents posted
Documentation Update on Quintum Support Web
- The following document has been added to the A400/A800 page, under First Generation Tenor, Platform-Specific Telco Documentation - Telco Oriented:
Surge Suppression Installation for the A400/A800
- E1 R2 Configuration Information section has been updated:
New R2 configuration document added for Nigeria
Colombia R2 documentation updated
General R2 documentation updated
- The following two documents have been updated with 2G configuration information and added to the Cross-Platform Technical Documentation - Telco Oriented section:
Configuring a Pause in Dialing
Tenor ISDN Configuration
Posted by jpowell at 06:41 PM